When you wake up in the morning and hit your favorite news source, you already know that something is wrong with the world today. The Facebook data breach, Linkedin data leaks, credit card information stolen, some states interfering with elections across multiple countries.
Some of this news could be fake, but most of them are correct, and they have something in common – in all these cases there was some degree of a personal data breach. This should make us reconsider how we think about our customer, how we protect their data and why should we do it.
I am hosting a discussion on Wednesday, November 21, 2018. I ‘ll start with a story about how I discovered one of the first leaks in Facebook (do not google me), and how my mindset changed because of that. I will also cover some basic concepts, mainly around data protection and ethical design, that you should consider while designing (not as in graphic design only) web products for customers.
Then I’d love to hear your opinion on what the “ethical design” means to you. Do you even think about that when design services and products or it’s something you completely ignore?
Do you need an example?
When customers create an account with your product, they are placing their trust in you. Often in this process, the customer may agree to terms of service about how they may interact with your site and services and how the site owners are using the data and information customers provide within the application.
One crucial step in upholding your end of this agreement is to ensure that customer information is kept secure and private in the strategy you are building.
At this stage, do you believe that:
- Customers should be secure in the knowledge that other customers can not view data we serve personally to them.
- Sensitive data is protected and can be accessed only by authorized employees or services who have a legitimate reason to access it. (a.k.a applying the principle of Need to Know)
- We all must use secured Internet connections between your product’s components to protect the data in transit.
The “ethical design” is a very wide area, let’s shape the discussion together. Are there any particular topics you would like to cover?
I am a product manager with Vistaprint. I work on the customer identity and security area. I used to contribute to Creative Commons, Fedora, Mozilla, and a few more FOSS projects. I am from Bulgaria, but I live and work in Prague. I love I.P.A.